Shipping Policy
Thank you for your purchase, darling! To ensure a simply splendid shopping experience, please take a moment to carefully review our shipping policy.
The timeframe for order delivery is divided into several parts:
1.Order processing time:2-3 business days
2.Order shipping time:6-25 business days
Shipping Methods & Charges
| Shipping Method | Cost | Condition |
|---|---|---|
| Free Shipping | $0 | Orders over $69.99 |
| Standard Shipping | $6.99 | Orders under $69.99 |
| Expedited Shipping | $9.99 | - |
Supported Shipping Destinations and Time
| Country | Standard Shipping (business days) | Expedited Shipping (business days) | Free Shipping (business days) |
|---|---|---|---|
| United States | 8-15 | 6-12 | 8-15 |
| Canada | 10-18 | 8-15 | 10-18 |
| Mexico | 13-20 | 10-15 | 13-20 |
| United Kingdom | 8-15 | 6-12 | 8-15 |
| Germany | 8-15 | 6-12 | 8-15 |
| France | 8-15 | 6-12 | 8-15 |
| Italy | 8-15 | 6-12 | 8-15 |
| Netherlands | 8-15 | 6-12 | 8-15 |
| Ireland | 8-15 | 6-12 | 8-15 |
| Sweden | 10-25 | 8-20 | 10-25 |
| Australia | 10-18 | 8-15 | 10-18 |
| New Zealand | 10-18 | 8-15 | 10-18 |
| Singapore | 10-18 | 7-14 | 10-18 |
| South Korea | 10-18 | 7-14 | 10-18 |
| Japan | 10-18 | 7-14 | 10-18 |
| Israel | 15-20 | 9-16 | 15-20 |
*Others: Please contact us if your region is not listed above.
Tracking Your Order
For your peace of mind, all orders come with a tracking number. As soon as your order is shipped, you will receive an email with the tracking information. This will allow you to monitor the status of your shipment and have a better idea of when to expect delivery.
Delays and Issues
While we strive to ensure timely delivery, unforeseen circumstances such as weather conditions, customs processing, or carrier delays can affect shipping times. If there are any significant delays or issues with your order, please contact our customer service team, and we will assist you in resolving the matter promptly.
Customs & Import Charges
There may incur additional charges when the package arrives at the destination country. You may be liable for import duties, customs and local sales taxes levied by the country you reside in. Payment of these fees is necessary to release your order from customs. The grand total of your order as displayed on the checkout does not include any additional duties required.( For some European countries, we have an IOSS tax number, and there is no need for customers to pay customs duties.)
Contact Us
If you have any questions about our shipping policy or need further assistance, please feel free to contact us.
US:(848) 466 6114
Email:support@luximal.com
Service Hours: 9:00AM-6:00PM, Monday-Friday (GMT-8)
Address:1401 21st ST #6953
Sacramento, CA, 95811, United States